Econet Wireless Creates Eyesore In Chitungwiza

Econet Wireless' desire to empower the common man is noble but the shacks from which some of these businesses operate from leaves a bitter taste in the mouth.

Econet Wireless Creates Eyesore In Chitungwiza

First and foremost ,the siting of some of the Ecocash booths seems to have been done haphazardly with little regard paid to the outside environment.No effort effort seems to have been made in order to beautify these spots.One can see rubbish strewn right round some of the booths.The material used is o most extends corrugated iron sheets welded together to form structure which can house one person.You could be forgiven should you think that these are old fashioned outhouses used in the rural ares as long drop toilets.A little tiding would go a long way towards sprucing up the surroundings.

Secondly, the manner of the people manning these booths can put one off using them as most of the people may pear to think that one is inconviencing them by visiting the booths.Some change in attitudes,acknowledging the importance of anyone visiting the booth would go a long way towards ensuring the continued utilization of this essential service.

Thirdly,and I believe most contentious of all is the fact that maybe Econet needs to empower its agents more by providing them wit business training especially customer care.These agents are reflection of the Econet brand therefore they need to be at their best; physical surroundings as well as the way they attend to customers.